FAQs
Shipping & Delivery:
Where do you ship?
We currently ship exclusively within the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
We do not currently offer international shipping.
Where are orders shipped from?
All orders are dispatched directly from our UK-based store:
73 Southend Rd, Stanford-le-Hope, SS17 0PQ, United Kingdom
We do not use overseas fulfillment warehouses.
How much does shipping cost?
We offer:
- Standard UK Delivery: £6.99 flat rate
No hidden shipping fees are added at checkout.
How long does delivery take?
Estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 3–5 business days
Estimated total delivery time:
4–7 business days
Please note that delivery times are estimates and may occasionally be affected by courier delays or busy periods.
What is your order cut-off time?
Orders placed before 5:00 PM (GMT) Monday–Saturday are typically processed the same or next business day.
Orders placed after the cut-off time begin processing the following operating day.
Will I receive tracking information?
Yes. Once your order is dispatched, you will receive a tracking number by email so you can monitor your parcel’s progress.
Returns & Refunds:
What is your return policy?
We offer a 30-day return policy.
You may return eligible items within 30 days of delivery.
Who pays for return shipping?
- Change of mind returns: customer pays return shipping
- Damaged or incorrect items: Wonderland Pets covers return shipping costs
Do you charge restocking fees?
No. We do not charge any restocking fees.
What should I do if my item arrives damaged?
Please contact us as soon as possible with:
- Clear photos of the damaged item
- Photos of the packaging
We recommend reporting damage within 48 hours to help us investigate quickly.
What happens if my parcel is lost?
If your parcel is confirmed lost by the courier, we will offer:
- A replacement item
or - A full refund
- A replacement item
Orders & Payments:
We currently accept:
- PayPal
- Credit & Debit Cards via PayPal
(Visa, Mastercard, American Express, Maestro, Discover, Diners Club, and UnionPay)
All payments are processed securely using encrypted payment gateways.
Note: We do not accept returns on used grooming supplies due to hygiene reasons.No. You can pay directly using your debit or credit card through PayPal’s secure checkout system without creating a PayPal account.
Your payment is authorized and charged immediately after successfully placing your order.
Yes. Once your order is placed successfully, you will receive a confirmation email containing your order details.
If you do not receive the email:
- Please check your spam or junk folder
- Or contact us at support@wonderlandpets.store
Contact & Support:
Customer Support
- Email: support@wonderlandpets.store
- Phone: +44 1375 360036
Business Address
73 Southend Rd, Stanford-le-Hope, SS17 0PQ, United Kingdom
Support Hours
- Monday – Saturday: 9:00 AM – 5:00 PM (GMT)
- Sunday: 10:00 AM – 3:00 PM (GMT)