Payment Policy

Last Updated: 16 March 2026

At Wonderland Pets, we are committed to providing a secure, transparent, and reliable checkout experience for all customers shopping on our WooCommerce online store.

All payments are processed securely through trusted payment gateways using encrypted technology designed to protect your personal and financial information.

Accepted Payment Methods

We currently accept the following payment methods:

PayPal

You can securely pay using your PayPal account during checkout.

Credit & Debit Cards via PayPal

Customers can also pay directly using major credit or debit cards through PayPal’s secure checkout system, including:

• Visa
• Mastercard
• American Express
• Maestro
• Discover
• Diners Club
• UnionPay

A PayPal account is not required to pay by card.

Currency & Pricing

• All prices on WonderlandPets.store are displayed in Pounds Sterling (GBP £)
• VAT is included where applicable
• Shipping fees are clearly displayed before completing payment
• No hidden charges or unexpected fees are added at checkout

Payment Processing

• Payments are authorized and charged immediately once your order is placed
• Orders will only begin processing after successful payment confirmation
• You will receive an order confirmation email once payment has been successfully completed

If you do not receive your confirmation email within a short time after ordering, please:

• Check your spam or junk folder
• Contact us at support@wonderlandpets.store

Payment Security

Your security is extremely important to us.

All transactions on our website are protected using:

• SSL encryption
• Secure payment gateways
• Industry-standard fraud prevention systems

Wonderland Pets does not store, view, or have direct access to your full payment card information.

All payment details are securely processed directly by PayPal and its supported payment infrastructure.

Fraud Prevention & Verification

To help prevent unauthorized transactions and protect our customers:

• Orders may be subject to automated security and fraud checks
• In some situations, we may contact you to verify billing or delivery information before dispatching your order
• Orders identified as suspicious or high-risk may be delayed, cancelled, or refunded for security reasons

Refunds

Approved refunds will be issued back to the original payment method used during checkout.

Refund processing times may vary depending on:

• Your payment provider
• Your bank or card issuer
• PayPal processing times

For more information, please review our Return & Refund Policy.

Contact Us

If you have any questions regarding payments or billing, please contact our support team:

• Email: support@wonderlandpets.store
• Phone: +44 1375 360036
• Address: 73 Southend Rd, Stanford-le-Hope, SS17 0PQ, United Kingdom