Terms and Conditions

Last Updated: 17/05/2026

Welcome to Wonderland Pets. We aim to make your shopping experience simple, secure and transparent when purchasing supplies for your beloved pets.

By accessing or using wonderlandpets.store, you agree to these Terms and Conditions. Please read them carefully before placing an order.

1. About Us

Wonderland Pets is a sole trader business based in the United Kingdom, operating an online pet supplies store powered by WooCommerce.

Trade name: Wonderland Pets
Sole trader: George Christopher Whelan
Trading & Dispatch Address: 73 Southend Rd, Stanford‑le‑Hope, SS17 0PQ, United Kingdom
Website: https://wonderlandpets.store
Email: support@wonderlandpets.store
Phone: +44 1375 360036
VAT status: Wonderland Pets is not VAT‑registered. Prices shown are final and do not include VAT.

2. Eligibility

By using our website, you confirm that:

You are at least 18 years old, or
You are using the website under the supervision of a parent or legal guardian.

If you do not agree with these Terms, you must not use our website.

3. Product Information & Accuracy

We make every effort to ensure all product descriptions, images and prices are accurate. However:

Occasional errors or omissions may occur.
Prices and product details may change without prior notice.
Product images may differ slightly from the actual item due to screen settings or photography.
All products are subject to availability.

If a pricing or product error occurs after you place an order, or a product becomes unavailable, we will contact you as soon as possible and offer you a full refund or a suitable alternative. You will not be charged more than the price displayed at the time of your order.

4. Orders & Acceptance

When you place an order through our website:

You are making an offer to purchase the goods at the prices and on the terms shown.
Your order is only legally accepted once we send you a dispatch confirmation email.
A contract for the sale of the goods is formed at that point.

We reserve the right to cancel or refuse an order in cases such as:

Suspected fraudulent activity.
Stock unavailability.
Obvious technical or pricing errors.
Inability to verify the delivery address.

If we cancel your order before dispatch, you will receive a full refund of any amount already paid, including delivery charges.

5. Pricing & Payments

We believe in fully transparent pricing.

All prices are displayed in GBP (£).
Prices are final and shown without hidden surcharges at checkout.
The exact total, including any delivery charge, is shown before you confirm and pay.

Accepted Payment Methods

We currently accept secure payments via:

PayPal (including PayPal Checkout)
Credit and Debit Cards (Visa, Mastercard) processed via PayPal Checkout

We may add further payment methods in future. The payment options actually available will always be shown at checkout.

Payment Security

All payments are processed by trusted, PCI‑DSS‑compliant third‑party providers.
We do not store or have access to your full payment card details.

Billing

Payment is taken in full at the time you place your order.
This confirms and reserves your order subject to our acceptance under Section 4.

6. Shipping & Delivery

We currently deliver within the United Kingdom only.

Carriers: Royal Mail / DPD
Shipping fee: £6.99 (flat rate)
Handling time: 1–2 business days
Transit time: 3–5 business days
Total estimated delivery: 4–7 business days
Order cut‑off: orders placed before 5:00 PM UK time are processed the same or next business day where possible.

Full details, tracking information and re‑delivery rules are set out in our Shipping Policy: https://wonderlandpets.store/shipping-policy

7. Returns & Refunds

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel your order within 14 days of receiving the goods, for any reason. If you exercise this right, we will refund the price of the goods together with the standard outbound delivery charge once the items have been returned to us.

In addition, we offer a goodwill 30‑day return window for unused items in their original condition.

Faulty, damaged or incorrect items are covered by your statutory rights under the Consumer Rights Act 2015, including the short‑term right to reject within 30 days.

Full details, return instructions and the model cancellation form are set out in our Refund & Returns Policy: https://wonderlandpets.store/return-and-refund-policy

8. Intellectual Property

All content on this website, including text, images, product photography, logos, branding and the overall website design, is the property of Wonderland Pets or its licensors and is protected under UK copyright and trade mark laws.

You may not copy, reproduce, republish, distribute, sell or otherwise exploit any content from this website without our prior written permission, except for personal, non‑commercial browsing of our pages.

9. Limitation of Liability

To the maximum extent permitted by UK law:

We are not liable for indirect, incidental or consequential losses arising from your use of this website or the goods supplied through it.
Our total liability in respect of any order is limited to the value of that order.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under UK consumer protection law, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights as a consumer.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms or your use of the website will be subject to the non‑exclusive jurisdiction of the courts of England and Wales, which preserves your rights as a consumer to bring legal proceedings in the part of the UK where you live.

11. Complaints & Alternative Dispute Resolution (ADR)

We take customer satisfaction seriously and aim to resolve any concern fairly and as quickly as possible.

Step 1 — Contact us first

If you have a complaint about your order, our service, or any aspect of your experience with Wonderland Pets, please contact us:

Email: support@wonderlandpets.store
Phone: +44 1375 360036
Address: 73 Southend Rd, Stanford‑le‑Hope, SS17 0PQ, United Kingdom

We aim to acknowledge complaints within 24 hours and to provide a full response or resolution within 14 days.

Step 2 — Alternative Dispute Resolution (ADR)

If we are unable to resolve your complaint to your satisfaction, you have the right to refer the matter to a UK‑approved Alternative Dispute Resolution (ADR) provider for the retail sector:

Retail ADR — an independent, government‑approved ADR body for retail disputes in the United Kingdom. Website: https://www.retailadr.org.uk

Step 3 — Free UK consumer advice

You can also obtain free, impartial advice on your consumer rights from Citizens Advice, the UK’s official consumer advice service:

Website: https://www.citizensadvice.org.uk/consumer/
Citizens Advice consumer helpline (England & Wales): 0808 223 1133
Advice.scot (Scotland): 0808 800 9060

Using ADR or Citizens Advice does not affect your statutory rights under UK consumer protection law, nor your right to take legal action.

12. Contact Information

We are here to help:

Email: support@wonderlandpets.store
Phone: +44 1375 360036
Address: 73 Southend Rd, Stanford-le-Hope, SS17 0PQ, United Kingdom

Customer Service Hours

Monday – Saturday: 9:00 AM – 5:00 PM (UK time)
Sunday: 10:00 AM – 3:00 PM (UK time)